Legal
Credits
Concept and production: Groupe Synapse inc.
Warning:
Due to the nature of customized products, please note that all orders are final and cannot be returned or modified.
Privacy Policy:
Groupe Synapse inc. – Online Store
Last updated: June 18th 2025
At Groupe Synapse inc., we value your privacy and are committed to protecting your personal information in compliance with Quebec’s Law 25 on the protection of personal data.
This policy explains what information we collect when you use our online store, why we collect it, how we use it, and your rights as a user.
1. Information We Collect
- When you shop on our website, we may collect the following information:
- First and last name
- Billing and shipping address
- Email address
- Phone number
- Payment information (via secure third-party processors)
- Order history
- IP address and browsing data (via cookies)
2. Why We Collect Your Information
- We use your personal information for the following purposes:
- To process your orders and payments
- To deliver the products you purchase
- To communicate with you about your order
- To provide personalized customer service
- To handle returns or refunds
- To send promotional offers or newsletters (only with your consent)
3. Data Security and Retention
Your personal data is stored securely. We apply technical (encryption, firewalls) and organizational safeguards to prevent unauthorized access.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
4. Sharing Your Information
Your personal information may be shared with trusted third parties when required, such as:
- Secure payment processors (e.g., Moneris)
- Shipping or order fulfillment services
- Hosting and analytics platforms (e.g., Google Analytics)
- We ensure that these partners uphold the confidentiality and protection of your information, in accordance with Law 25.
5. Cookies
We use cookies to enhance your shopping experience, analyze traffic, and personalize content. You can manage or refuse cookies via your browser settings.
6. Your Rights
- Under Law 25, you have the right to:
- Access your personal data
- Correct any inaccurate information
- Withdraw your consent at any time
- Request the deletion of your personal data, where applicable
- To exercise these rights, please contact us using the information below.
7. Privacy Officer
- Name: Customer Service
- Email: info@groupesynapse.ca
- Phone: 450-964-9595
Our privacy officer is responsible for ensuring compliance with Law 25 and the proper handling of your personal data.
8. Newsletters and Communications
If you subscribe to our newsletter, you may unsubscribe at any time by clicking the unsubscribe link in our emails.
By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.